FAQs

ADT-3 Developer Kit

  • If ADT-3 cannot be powered on

    Please check the power cord is fully plugged into the device.

    If the device is still not powering on, the power cord may be defective.

    Please change the power cord to try again.

  • If the BT remote control cannot connect to ADT-3

    Please check if the remote control is out of the range of connectivity.

    Make sure you are close enough to the device.

    Changing batteries of the remote control may help.

    Press the button on device makes BT pairing again. Follow the steps to pair RCU.

  • If BT remote control cannot pair with ADT-3 at the first boot up

    Please check if the remote control is out of the range of connectivity.

    Make sure you are close enough to the device.

    Changing batteries of the remote control may help.

    If steps above cannot solve the issue, please restart the device and try again.

  • If ADT-3 is unable to connect to Wi-Fi

    Please check if other device can connect to Wi-Fi.

    If the Wi-Fi AP cannot be connected, please check with Wi-Fi AP troubleshooting guide.

    If only ADT-3 cannot connect to Wi-Fi, please ensure the setting to connect to Wi-Fi is correct.

    If still not working as expected, try to reset the network setting of the device.

  • If TV has no sound or video

    Please ensure the HDMI cable is fully connected to the TV and the device.

    If the cable is fully connected and there is still no video or sound, then the cable may be defective.

    Please try using another HDMI cable.

  • If the App has crashes or is not responding

    Please reboot the device. After device’s reboot, check for system and app updates.

    If the app is still unresponsive or has crash, then force stop, clear cache and data, or uninstall and re-install the app

  • The voice search is not working.

    Please ensure the device has already connected to the internet. If the device is connected to the internet and it is still not working, you may need to re-pair the BT Remote Control:

    • Step 1. Go to "Settings" page, then select "Connected Devices".
    • Step 2. Select "RemoteB06" and un-pair it.
    • Step 3. Press "OK" and "Vol-" key on the BT Remote Control to trigger re-pair process.

    Note: If you cannot see "RemoteB06" in the "Connected Devices" list, please jump to Step 3 directly.

  • How to update the system to the latest SW version

    Please follow the steps to check update

    • Step1. Go to settings page then select “Device Preferences” item.
    • Step2. Go to “About” item then select “System update”.
    • Step3. Press “Check for update” button to check if there is a newer version of SW
  • How to use Android TV app to control ADT-3

    Please download the Android TV app from Google play store.

    Ensure the device and the device with Android TV app are in the same Wi-Fi network.

    Find the device name to connect it.

  • How to do the factory reset on ADT-3?

    Please follow the following steps to do the factory reset:

    • Step 1. Go to "Settings" page, then select "Device Preferences".
    • Step 2. Select "About".
    • Step 3. Select "Factory Reset" to start.

    Note: Al data will be erased.

  • Can't sign in to my Google account during ADT-3 setup process.

    Please ensure your password is correct. If you forget

    password and no longer have access to your Gmail, please use another account and try again.

  • TV can’t display with ADT-3

    Please plug and unplug HDMi cable couple times.

    If still can’t work. Find another TV/Display set to try again.

    It may cause by elder TV or damage EDID.

  • Y Cable connection

    Please connect the device to start your development.

  • What if my live apk has Internet connecting issue

    Please see the item “If ADT-3 is unable to connect to Wi-Fi”.

    You can enable youtube to check the network activity and Frames dropped status to evaluate your network health.

  • What apps are available on ADT-3?

    All typical Google services that support Android TV are available on ADT-3, for example: Chromecast, Google Assistant, Google Play, YouTube...

    Note:

    • 1. The availability of Android TV apps is different depending on the country or region.
    • 2. ADT-3 is not intended for consumer use and should only be used by developers. The apps that requires advanced certification are not available on ADT-3.

Warranty

  • Warranty Policy

     

    1.     Warranty Period: from the receipt date of shipment.

    Warranty Product

    Warranty Period

    Host Machine

    12 Months

    Remote Controller

    6 Months

    Other Accessories

    6 Months

     

    2.     Warranties only apply to Askey Products that are new on the date of purchase from Askey. Please keep the original purchase invoice and warranty card for future service requests. The warranty does not cover free or special bundled accessories, delivered together with your Askey Product. The warranty only covers failures or malfunctions that occur during the warranty period and under normal use conditions as well as any material or workmanship defect.

    3.     If the Product fails during normal and proper use within the warranty period, Askey will, at its discretion, repair or replace the defective parts within the Product, or the Product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period defined for the model, using new or refurbished parts or units. If the Product is under warranty, the ownership of the replaced defective parts will automatically be transferred to Askey. All components repaired or replaced by Askey will be under warranty for the remaining period of your warranty.

    4.     Askey specifically disclaims any warranties of merchantability or fitness for a particular purpose.

    5.     If this Product fails to work as warranted above, the Customer’s sole and exclusive remedy and Askey’s sole liability shall be repair or replacement. Askey’s maximum liability under this limited warranty is expressly limited to the lesser of the price you have paid for the Product or the cost of repair or replacement of any hardware components that malfunction under normal use. All Askey warranty terms and agreements are non-transferable and only apply to the original unit and original purchaser. Askey is not liable for a claim made by a third party or made by the Customer for a third party.

    6.     Exclusions from this Limited Warranty Service:
    The warranty will not apply to or be valid under conditions including but not limited to the following:
    a) The serial number of the Askey Product has been altered, cancelled, removed, or otherwise not valid as identified by Askey;
    b) The Product has been tampered with, repaired and/or modified by non-authorized personnel;
    c) The Product warranty seals have been broken or altered;
    d) There is damage caused by natural disaster, intentional or unintentional misuse, abuse, neglect, acts of war, improper maintenance, or use under abnormal conditions;
    e) There is damage caused by accidental drops, spills, fire or power surges.
    f) Damage (accidental or other) to the Product that is cosmetic, meaning damage that does not impact the operation and functioning of the Product, such as without limitation to rust, change in color, texture or finish, wear and tear, gradual deterioration.
    g) There is damage from improper installation, improper connection, or use of parts and/or components not manufactured or sold by Askey;
    h) There is damage from use outside of the operation or storage parameters or environment detailed in the User's Manual or reasonably acceptable for similar Product usage models deemed industry standard best practices;
    i) There is contamination, a condition or other circumstance of the Product, not attributable to Askey, which renders the unit a danger to health and safety. This may include, but is not limited to, contact between the Product and a biohazard, bodily fluids, infectious materials/substance, chemicals, hazardous substances, diseases, insects, vermin, radiation, etc.
    j) There is damage to or loss of any program, data or removable storage media, or if there are costs from recovering any program or data;
    k) There is damage from third party software or from virus(es);
    l) There is software loss or data loss that may occur during repair or replacement.
    m) Support and costs involved to install or configure the Product for any third party software application or hardware device, or network/wireless configuration.
    n) Due to technology limitations, some devices (e.g. printer or mobile devices if applicable to Your Product) may be limited or not compatible with the Askey Product. Those limitations are common to defined standards within the hardware industry and are not specific to Your Askey Product.
    o) You have failed to follow all return materials authorization (“RMA”) instructions provided to you by Askey, and/or Askey’s authorized representatives.
    p) Un-usability due to forgotten or lost security passwords.
    q) Askey shall not be liable for any damages to the Customer’s infrastructure arising after remote access, unless those damages were proven to be caused by the remote maintenance of Askey.

     

    7.     Askey is not responsible for:

    a.     Software loss or data loss that may occur during the repair or replacement.

    b.     Damage to or loss of any program, data, or removable storage media or costs to recover.

    c.     New retail box replacements, credits, upgrades, model changes or refunds are not offered to direct Customers or end users under any circumstances.

    8.     If Service is Required:
    Returning your Product to Askey or Askey ASP (Authorized Service Provider) during the warranty period does not automatically mean that it will be repaired free of charge. Upon receiving your Product, Askey reserves the right to check the validity of the Customer’s warranty and the Customer’s request for warranty service. Askey is not responsible for the restoration or reinstallation of any data or programs other than software installed by the manufacturer when the Product was manufactured.

     

    9.     How to Request Service:

    a.     Please visit our after-service support web in https://support.askey.com.

    b.     Fill out the application info.

    c.     Our service agent will contact you and email you the Askey ASP (Authorized Service Provider) contact information.

    10.  Your Askey Product is supplied with pre-installed software. If you have any related technical problems when using your Askey Product, we suggest you consult the User Manual and the Website to carry out preliminary troubleshooting. Askey will be limited to support Your Product if the pre-installed software has been altered. Third party software may require support from such vendors.

    11.  Askey reserves the right to update, change, modify or otherwise alter the present Terms and Conditions at any time upon its sole discretion.

     

Video Clip

  • ADT-3 Hardware Installation Guide